Refund Policy

Overview

We want you to feel comfortable engaging with our informational programs and educational materials. This policy sets out the circumstances in which refunds may be available and how to request one. It should be read together with our Terms of Use.

What this covers

This policy applies to paid programs, sessions and educational materials that we may offer from time to time. Because our content is general and informational in nature, the arrangements below are designed to be straightforward and fair for both parties.

Your consumer rights

If you are in Australia, our offerings come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. The arrangements described here are in addition to any remedies you may be entitled to by law, and similar statutory protections may apply if you are located elsewhere.

Programs and sessions

For scheduled programs or sessions, you may request a cancellation and a full refund up to seven days before the agreed start date. If you cancel within seven days of the start date, we may retain a reasonable amount to cover preparation already carried out, and refund the remainder. If we need to cancel a session for any reason, we will offer you a suitable alternative date or a full refund of any amount paid for that session.

Digital and educational materials

For downloadable or digital educational materials, please choose carefully before completing a purchase, as access is provided immediately. If a digital item is faulty, does not match its description, or you are unable to access it, you may request a remedy, which may include a repair, replacement or refund as appropriate.

How to request a refund

To request a refund or cancellation, please contact us with the following details:

• Your name and the email address used for the enquiry or purchase.
• A description of the program, session or material concerned.
• The date of purchase or booking, where applicable.
• A brief explanation of the reason for your request.

You can reach us using the contact details at the bottom of this page or through our contact page.

Timeframes

We aim to acknowledge refund requests within two business days and to assess each request promptly and fairly. Once a refund is approved, we will process it without undue delay. The time it takes for funds to appear in your account depends on your payment provider.

Refund method

Where a refund is approved, we will generally return the amount using the same payment method that was originally used, unless we agree otherwise with you. We do not charge a fee for processing an eligible refund.

Non-refundable items

Certain items may not be eligible for a refund except where required by law. These can include materials that have been fully delivered and accessed where no fault exists, and any clearly stated non-refundable elements communicated to you before purchase. We will always make any such conditions clear in advance.

Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will revise the "last updated" date at the top of this page. The version in effect at the time of your purchase or booking will apply to that transaction.

Contact us

If you have questions about this Refund Policy, please contact us at 147-189 Brisbane Rd, Biggera Waters QLD 4216, Australia, by phone on +61 7 5529 1734, or by email at team@growdrainex.world.